Before collecting personal information from a customer, it's important to read the privacy collection notice to them word for word.

It's ok to sell insurance to someone outside the product's target market, as long as they've read the Product Disclosure Statement.

To increase insurance sales, it's best to offer insurance to customers whenever you see them in your service or repair centre.

When discussing insurance with a customer, it's ok to give them a brief factual summary of the features, benefits, terms and conditions applicable to the policy.

A customer tells you they're struggling to process what you're saying due to a previous head injury. You can’t arrange insurance for the customer as they may be vulnerable. Instead you must refer them directly to NM Insurance if they'd like an insurance quote.

A Product Disclosure Statement is important because it helps a customer make an informed decision about whether an insurance policy is suitable for them.

NM Insurance is responsible for the insurance related services provided by its distributors.

It's ok to automatically include an insurance premium in a purchase note or finance quote.

When a customer is buying insurance, a Product Disclosure Statement needs to be given only if they ask for one.

Using high pressure sales tactics is a breach of both the General Insurance Code of Practice and the law.

It's ok to call your customers from time to time to see if they'd like to buy insurance.

When discussing insurance with a customer, it is best to only discuss the features and benefits of a policy as this is more likely to result in a sale.

It's important for Distributors to recommend our insurance to all their customers.

There's no need to give a customer time to read the Financial Services Guide, Product Disclosure Statement or Target Market Determination - they can do this once they've bought their policy.

If a customer makes a complaint about an NM Insurance policy, or the way it was sold to them, this must be reported to NM Insurance within 24 hours.

Your colleague who's not an NM Insurance Distributor, requests your log in details for our platform to give a quick quote to a customer. It's ok to share your details as long as they don't process the sale

The following is an example of general financial product advice that can’t be provided to a customer: "Even with comprehensive cover, the policy provides some awesome extra benefits".

The following is an example of factual information that can be provided to a customer: "Comprehensive cover would be best for you".

It's important to act professionally, honestly and fairly when discussing and arranging insurance.

Before providing an insurance quote, it's important to read the consumer notice to a customer word for word so they understand their duty to take reasonable care not to make a misrepresentation.